Sanofi Group iLearn Operations Specialist - Vaccine - 2nd Shift in Swiftwater, Pennsylvania
The iLearn Operations Specialist is an iLearn administration professional operating within VIA Training to perform specific iLearn administration activities. He/she performs iLearn administration activities to support functional areas and ensures level 2 learner support. He/she contributes to the process and service improvement. Maximize efficiency, reliability, and compliance to global standards, through regular practice.
DUTIES AND RESPONSIBILITIES:
Support the local functions in operating their learning offer in iLearn.
Ensure alignment with the global iLearn Services Operations team by participating in regular coordination meetings and training update sessions.
In the framework of permissions on catalog and users granted for his/her perimeter, execute services in accordance with all work instructions such as (but not limited to) :
Creation and re-versioning of specific learning objects such as Online Courses, On the Job Training, training curricula, creation of event/session for face-to-face training on SOPs (including Geode+ documents)
Non-Workday users profile creation and timely maintenance in accordance with iLearn User profile requirements.
Learning assignments, registration, and completion management.
Ensure full compliance of all activities with iLearn Operations global quality documents and standards (SOPs and Work Instructions) applicable to the role and respond diligently to iLearn Quality Control requests for data update and correction.
Ensure level 2 support to learners
Contribute to iLearn Learner support improvement (knowledge base enrichment)
Provide support on tickets escalated from Learner Support, according to the global Learner Support process and using the designated global tool (ServiceNow).
Contribute in iLearn administration evolution projects (process improvement, testing…)
COMPETENCIES /OTHER SKILLS:
Analytical and problem-solving skills
Rigorous and quality oriented
Recognized team player
Adaptive and flexible to new ideas and change
Ability to remotely interact with global team point of contacts
Minimum High School diploma (or GED), plus an IT degree or Quality Systems Management degree, or equivalent acquired through experience preferred
Good knowledge of department / site / business organization and training requirements
Ability to read and understand English
Experience of training administration
Experience or ability to work with Learning Management Systems
- An Associate or Bachelor degree.
As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.