Operational and Customer Care Coordinator

  • Location: Østerbro, Denmark

About the job

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families.

The Sanofi Operations and Customer Care Team plays a key role in ensuring product supply to patients in the Nordics, by managing warehouses, logistics and invoicing of products within the territories. We work diligently to meet business objectives through strong processes of customer service and customer support, order-to-invoice processes, efficient logistics and 3rd party warehouse management, all with high level of compliance and process robustness.

You will be part of the team which supports tasks in Finland, Sweden, Denmark, Norway, Iceland. In this position you will be the primary responsible for Sweden and you will work under EU GDP and other national applicable health regulated legislation. The position will act as back up for other countries.

Main responsibilities:

  • Customer Engagement and collaboration. In contact with customers and 3PL, depending on the national distribution model

  • Operational coordination of 3rd party logistics providers and distribution centers, with the aim of ensuring efficient and lean processes

  • Participation (or take the lead) in continuous improvement initiatives and projects to improve, standardize, and develop processes of operations and customer care

  • Maintenance of various regulated processes such as import/export licenses for psychotropic substances and compliance of mandatory safety stock

  • Serialization alerts monitoring and management for markets

  • Daily sales and stock movement processes including month-end processes (reconciliation, reporting, accounting)

  • Master Data Management, related to customers, flows and products and share data with internal stakeholders; Stock count, returns and destruction, reporting and analytics

  • Ensuring compliance in all processes according to internal and external guidelines, and support proper documentation of tasks performed

About you

  • Business Education preferable, University Degree preferable

  • Minimum of 3 years operational responsibilities in Customer Service, Supply Chain or SC Planning within international (preferably pharmaceutical) company

  • Skills within in Order-to-cash processes, customer interaction and Lead/Continuous Improvement projects preferable. Experience in accounting standards. Pharmaceutical industry and cross-cultural experience preferred

  • Fluent written and spoken English. One or more Nordics languages a strong advantage

Why choose us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.

  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !