Le contenu du poste est libellé en anglais car il nécessite de nombreuses interactions avec nos filiales à l’international, l'anglais étant la langue de travail.

Job title: Consumer Experience (CX) Strategy Lead

  • Location: Paris (France)

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

The Consumer Experience Strategy Lead is pivotal in developing and implementing end-to-end consumer experience strategies and digital solutions. This role ensures seamless and efficient interactions across products and services within Sanofi’s ecosystem, aligning with the product roadmap, user needs, market demands, and technical frameworks.

Our Team:

You will be part of a newly established CX function within Sanofi, which involves project management, research, design (visual and UX), prototyping, and strategy. This team is instrumental in driving innovation and change, requiring high adaptability and evangelization across the organization.

Main responsibilities:

  • Deliver CX strategy across digital products: define plans, principles based on research and insights, and measurement frameworks

  • Collaborate with direct and indirect team members to define, document, share, and maintain the overall user experience strategy for Sanofi products and digital solutions

  • Reallocate resources appropriately to deliver on priorities under tight deadlines; lead a team of CX Strategy employees and contractors

  • Mentor and empower the team to stay informed of industry changes, constantly learning and growing as CX Strategists

  • Represent CX Strategy across the business and corporate, including product and service development functions

About you

  • Experience: Demonstrated experience working with cross-functional teams to solve complex data architecture and engineering problems. Ability to absorb and synthesize qualitative and quantitative data to identify key challenges or learnings

  • Soft and technical skills: Strong analytical, communication, and presentation skills. Strategic planning with the ability to draw plans from product roadmaps, team maturity assessments, and business priorities. Strong business acumen with an understanding of value generation and business modeling. Deep understanding of digital product management, agile methodologies, and CX practices. High emotional intelligence (EQ) to manage different stakeholders within the organization

  • Education: Bachelor's degree or equivalent work experience in Design, HCI, MBA, or a related field. Master’s degree in a relevant field is a plus

  • Languages: Fluent in English; other languages are a plus

Why choose us?

  • International Work Environment: Develop your talent and realize ideas within a competent team

  • Attractive Salary and Benefits: Market-oriented salary and cafeteria benefits

  • Flexible Work Policy: Possibility to work up to 60% of the time from home

  • Training and Development: Exposure to training and certification pathways for technical and functional skills from leading providers

  • Community and Events: Join a great community and participate in special events, including monthly board game nights, summer events, well-being lectures, and sports clubs

  • Innovation and Change: Be part of a team driving digital transformation and cultural shifts within the organization