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Sanofi Group Head of Business Operations and Support in Mississauga, Ontario

Reference No. R2599502

Title: Head of Business Operations and Support

Location: Mississauga

About Sanofi –

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Sanofi entities in Canada include Sanofi Genzyme (Specialty Care), Sanofi Pasteur (Vaccines), General Medicines and Consumer Healthcare. Together we employ approximately 2,000 people. In 2019, we invested $131 million R&D in Canada, creating jobs, business and opportunity throughout the country.


The Head of Business Operations and Support (BO&S) is responsible for a team coordinating marketing and customer focused activities, sales effectiveness support and privacy. She/He provides guidance and advice, proactive in identify areas of business needs, as well as acts as a business partner to the Country Lead and BU GMs, with robust information analysis and insights on marketing, customer and sales. For each of the activities listed below, s/he will support her/his team to:


Market Research, Customer Insights:

  • Assess and scope market research projects, recommend the appropriate research to fit the needs of the business, collaborate with procurement to source and contract with relevant market research agencies, monitor effectiveness

  • Develop & maintain framework and guides to collect primary market research (best practices)

  • Collect and evaluate customer insights, conduct customer segmentation in coordination with franchise and brand strategies

  • Collect & analyse pharma market trends and competitive intelligence and share with teams

Business analytics:

  • Evaluate performance based on system reports

  • Prepare robust evaluations of market trends, sales results and market positioning

  • Enhance primary and secondary data as decision-making insights for the BUs

  • Work with Finance and GBU GMs to coordinate activities for the creation of the budget, forecasts, long range plan and accountable for forecast accuracy

  • Utilize advanced methdology to improve performance and support resource allocation

Data management:

  • Leverage cross and/or GBU-specific systems in collaboration with ITS team

  • Oversee the generation of data for input into existing cross and/or GBU-specific systems

  • Manage secondary global (e.g. IMS data) and local data vendors in coordination with Global BI guidelines for global vendors

Marketing and launch excellence:

  • Enable implementation of the company marketing excellence (MEX) framework

  • Leverage global guidelines for product launches & commercial model development to work with the GBUs in their launch excellence process

  • Optimise brand plan cross-functional implementation (process, template, global tools, training)

  • Conduct BU specific ROI evaluations in partnership with global teams


Digital & Multichannel:

  • Enable development of customer facing and multi-channel marketing capabilities through the deployment of defined standards and interventions, such as HCP & Pharmacy Customer-facing excellence programs, marketing training modules and selling models

  • Implement governance of digital platforms & tools and create if needed a cross BU governance

  • Embed customer engagement & channels performance tracking in country tracking reports

Patient support:

  • Discuss GBU needs for patient solutions, leverage global platforms where applicable and advocate for local requirements with the support of ITS

  • Support the analysis and use of anonymized data working with PSS vendors for key stakeholder discussions and to inform business strategy


Sales performance and salesforce effectiveness (SFE):

  • Monitor and analyze salesforce data related to current marketing strategy

  • Implement SFE strategies while optimizing the cross GBU efficiencies at country level

  • Manage and leverage the customer relationship management systems for fieldforce effectiveness analyses, performance dashboards and tools

  • Drive the development of salesforce incentive plans in line with policy and brand objectives

  • Implement the salesforce planning & targets process

  • Run sales administration & support, samples/promotional items supply

  • Drive field force effectiveness and segmentation models to optimize the use of resources

  • Implement face to face and virtual selling models to improve call impact

  • Support HSE to advance initiatives on Road Safety Program


  • SF skills training: Manage skills training

  • Product training: Support implementation of product training aligned with GBU needs

  • Build local training content leveraging global inputs to fit local needs

  • Deliver training based on GBU requirements and provide administrative support

Meeting support:

  • Support country-specific, cross-GBU meetings (e.g., Sanofi Canada National Meeting)


  • Manage Canadian privacy program that implements policies and processes that enable consistent, and effective privacy practices which minimize risk and ensure the confidentiality of Personal Information (PI) across all media types

  • Collaborate with various stakeholders such as ITS, Legal, Communications, regional and global Sanofi Privacy teams, and other related parties to ensure privacy forms, policies, standards, and procedures are up to date

  • Ensure that Sanofi affiliates in Canada maintain appropriate privacy, consent, and authorization forms, and information notices and materials that reflect the organization’s policies and regulatory requirements.

  • Effectively communicates and presents teams with information/updates on privacy matters.

People Management:

  • Provide direction and vision to a diverse team of experts and professionals.

  • Enhance performance of team members through establishment of a performance dialogue with evaluation of direct reports and input into evaluation of indirect reports, including regular coaching and feedback; formal identification and satisfaction of training needs, personal development planning, talent management, and succession planning

  • Act as a sponsor and ally for diversity, equity and inclusion in all elements of our business

  • Show support for the protection of health, safety and the environment (HSE) by presenting exemplary behavior and by contributing to the achievement of the HSE priorities

Geographical scope of the job : Canada

Internal stakeholders : Country Lead, Country BU General Managers, marketing leads, sales management, Global Insights & Analytics (formerly CoEs), finance, medical, market access, patient support services (PSS), procurement, regional and/or global BO&S teams, ITS

External stakeholders: Data providers, Market Research Agencies, PSS vendors

Direct Reports: currently 5 but upon re-assessment of resources, the team could grow up to 10 direct reports.

Direct Reports: currently 5 but upon re-assessment of resources, the team could grow up to 10 direct reports.


Previous experience :

  • Minimum 10-years experience in strategic and operational business planning in the healthcare/FMCG or relevant industry and leading teams

  • Substantial sales / marketing / commercial / market research experience including working on a diverse brand mix (experience of new and mature), product launch experience, strong market analytical and forecasting ability

  • Minimum of 3 years of people management experience

Professional qualifications:

  • University Degree in a business or scientific discipline


  • Strategic marketing, analytical and planning skills

  • Detailed understanding of country code of practice and its practical application


  • Open and transparent communication style that will inspire and direct teams

  • Autonomy, results and customer focused

  • Focus on efficiency and accuracy - use of lean processes, drive automation, solution-oriented

  • Strong presentation skills


  • Authentic and inclusive leadership of diverse team to effectively implement strategy and foster a culture of trust, transparency, open communication and active participation

  • Ability to communicate with influence to achieve results

  • Collaborative and thoughtful cross-functional partner


  • English

  • French preferred (written and spoken)

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to a ttract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Thank you in advance for your interest.

Only those candidates selected for interviews will be contacted.

Follow Sanofi on Twitter: @SanofiCanada ( and on LinkedIn: .

Sanofi, Empowering Life


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.