The GBS mission is to contribute to CHC simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management, among others). GBS aims to deliver efficiency by leveraging best in class methodologies and strategically contributing to CHC simplification, while driving mindset and cultural changes.

The purpose of this role is to:

  • Perform the maintenance of Customer Master Data in CHC.

  • Ensure the master data maintenance process results in the highest level of master data quality.

  • Ensure the Service Level Agreement ( SLA ) on master data maintenance is met on regular basis.

  • Identify and involve in continuous process improvement in the master data maintenance.

  • Resolve master data quality with SLA.

  • Perform the Restricted Party Screening ( RPS ) activities to mitigate risk and due diligence.

  • Participate in escalation meeting with the RPS Escalation Committee to resolve positive match.

The following details activities will be the main activities of the role:

Master Data Maintenance:

  • Maintain the master data with the highest level of master data quality as defined by the Master Data Governance team.

  • Maintain the master data within the agreed SLA with the relevant stakeholders.

  • Participate in regular review with the Master Data Governance team on the master data quality and involve in continuous process improvement opportunity.

  • Maintain the SoPs and keep them up to date.

  • Perform annual blocking of inactive master data diligently.

  • Participate in the internal audit on master data related topic.

Restricted Party Screening:

  • Perform the RPS activities actively and review the positive alerts within the day and resolve them ( if needed ) within the SLA.

  • Maintain the RPS sanction list and keep it up to date.

  • Maintain the Commodity Codes for the Material Master Data in the RPS solution on a timely manner.

  • Participate in escalation meeting with the RPS Escalation Committee to resolve positive match.

Background and Experience

  • At least 2 years of Master Data Operations experience in Customer Master Data is a must.

  • Bachelor’s degree in Business Administration, Computer Science, Data Science, Information Science, Economics, Accounting, Engineering or related field is preferred.

  • Working knowledge of MDG and SAP is a must.

  • Experience in restricted party screening is preferred.

  • Experience in collaboration with peers and partners across organizations.

  • Problem-solving and hands on skills ( investigate requests / problems and recommend solutions to ensure completion of activities within SLA ).

  • Willingness to learn about multiple disciplines.

  • Ability to work with teams globally.

  • Takes extra initiative on the floor.

  • Fluency in English is a must.