Job title :

  • Location Hyderabad

  • Job type: Permanent

About the job

At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”.

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world

Main responsibilities:

Administration and configuration

  • Responsible for the preparation of the Business Requirements of Tracelink serialization

  • Conduct and document the system tests (User Acceptance Tests, Non-Regression Tests) in case of CMO on-boarding, new features, upgrades of Tracelink

  • Perform the configuration of the Tracelink system

  • Perform the CMO technical on-boarding

  • Ensure the batch monitoring and data flow monitoring /issues list follow-up

  • Provide documentation to ensure the efficient and compliant execution of serialization processes according to External Manufacturing procedures

  • Assist in any maintenance of serialization systems including the troubleshooting and resolution of routine issues

  • Assist with the implementation of new Tracelink modules and upgrades to existing system

  • Assist in client communication with regards to serialization

  • Escalation of issues as necessary to line management

  • Contribute to prepare and maintain Standard Operating Procedures (SOPs), Work Instructions related to Tracelink serialization

  • Establish dashboard and KPIs on system administration & performance

Supply continuity

  • Liaise with different stakeholders like External Manufacturing Supply, Quality, Regulatory teams, Contract Manufacturing Organization (CMO), markets business teams to ensure business continuity in markets concerned by Tracelink serialization

Continuous improvement

  • Propose and implement process upgrades and efficiency improvements

Business Service owner

  • Accountable for the quality of the service to Business customers


  • Experience as system BSO in pharmaceutical industry

  • Minimum of 1+ years of experience working with Serialization Technologies such as Tracelink is a plus

  • Knowledge of technical serialization platforms

  • Good knowledge of Quality Management, Industry standards, regulations (GxP, SOX, Data Privacy, etc.), and trends

  • Knowledge in Industrial pharmaceutical processes

  • Ability to structure, organize, and anticipate

  • Adaptability to a changing and highly dynamic work environment

  • Strong Analytical and Problem-solving skills

  • Excellent communication and interpersonal skills to build relationships with stakeholders and articulate complex technical concepts

  • Fluent in English (written and spoken)

  • Work and communicate effectively as a leader of global, cross-functional, multi-national project teams or work groups

  • Work autonomously and execute complex activities and capacity to anticipate and report any alert with proposed solution/risk mitigation

  • Service and results oriented

  • Manage relations with vendor and service providers as required to improve the operational excellence

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at ( !