Job title : Customer Engagement Manager (Philippines)

About the job

Strategic context:

The role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market.

  • Leverages some/many aspects of the Winning Way of Marketing and supports the delivery of insightful ‘go-to-market’ execution aligned to global and MCO strategy.

  • Collaborates cross-functionally and with agency partners to deliver impactful execution, aligned to global/MCO strategy.

  • Contributes to a deep understanding of HCPs and patients along the experience journey and supports the amplification of relevant omni channel assets to deliver memorable ‘go-to-market’ execution locally.

Main responsibilities:

  • Closely coordinate and work with MCO marketing to define brand strategies communications plans

  • Achieve sales & profit objectives for assigned brands.

  • Activate MCO strategies at country level based on local needs and dynamics.

  • Localize relevant materials making sure they adhere to country regulations

  • Foster a performance and purpose-driven culture, with greater impact for Patients and HCPs

  • Collaborate with the sales team to develop and execute effectively the marketing plans.

  • Collaborate proactively and transparently with all internal stakeholders (Medical Affairs, Strategic Development, Training, Events Management, EBI, Legal, Regulatory, etc.)

  • Implement a holistic strategic customer engagement plan aligned with MCO with the adequate multichannel-engagement strategy.

  • Demonstrate a thorough understanding of the marketplace and ensure that all relevant staff is made aware of any changes which may impact on the business.

  • Attend to administrative matters in an accurate, timely and audit-compliant manner.

  • Create a culture that fosters effective communication within and across teams, divisions, departments. Ensure a trusting environment with effective ways of working (focus, speed, quality), encouraging everyone to speak up, challenge the status quo and have a winning mindset

  • Understand and adhere to companies’ procedures and policies by self and team members.

  • Ensure all marketing activities comply with relevant Acts, Regulations, Pharma code of conduct and ethical standards.

  • Work with the training department to come up with the right learning and development strategy based on the business needs.

About you

Skills and Competencies:

  • Brand Management

  • Market Planning, Insighting, Analysis

  • Interpersonal and Communication Skills

  • Results Orientation.

  • Accountability.

  • Analytical Thinking.

  • Business Acumen.

  • Planning and organizing.

  • Strategic Focus.

  • Living the Company Spirit.

  • Collaborate Transversally.

  • Commit to Customer.

  • Act for Change.

  • Integrity/ Compliance.

  • Entrepreneurial Spirit

Work Experience:

  • University - Bachelor of Science or related fields is preferable.

  • Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry

  • Minimum 5 years of successful experience in marketing/brand management