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Sanofi Group Senior Collection Analyst - Tom 10683 in Chattanooga, Tennessee

JOB TITLE: Senior Collection Analyst

REPORTS TO: Ci2C Head of Credit & Collection



  • Deliver credit & collections management services to CHC Europe and North America as per their respective Service Level Agreements (SLAs)

  • Credit control activities: Check credit availability and manage blocked sales orders

  • Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions

  • Dispute & Claims management activities

  • Address operational issues and follow through to resolution in an effective and timely manner

  • Deliver operational KPIs and comply with Sanofi policies and guidelines

  • Participate in continuous improvement initiatives



  • Deliver credit & collections management services to CHC Europe and North America for Sanofi entities within CHC perimeter as per their respective Service Level Agreements

  • Credit control activities: Check credit availability, manage blocked sales, document the case

  • Collection Management services:

  • Review AR ageing reports

  • Perform collection & dunning

  • Determine appropriate escalations & follow-up actions as per defined process

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

  • Contribute to business and customer collection strategy reviews

  • Execute in compliance with Sanofi policies and guidelines

  • Complete all activities as per the global Core Model and operational KPIs

  • Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

  • Pro-actively anticipate operational issues and coach junior analysts

  • Build, document and transfer Core Model process knowledge (Level 6/7) relating to credit & collections management

Continuous Improvement:

  • Identify process improvement opportunities through elimination of redundant activities

  • Participate in process automation initiatives and ensure seamless adoption and transition


  • Head of Customer Invoicing to Cash Processing

  • Credit management & collections lead



  • Broad understanding of Customer invoice to Cash process and activities

  • Hands-on knowledge of collections & receivable activities

  • Good business acumen

  • Strong deductive and analytical skills


  • Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

  • Knowledge of Microsoft Office


  • Ability to interact with internal and external clients in a professional manner

  • Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset

  • Good communication skills

  • Attentive to customer needs and feedback


  • Ability to organize, prioritize and structure the tasks for oneself and direct reports

  • Attentive to detail and works with precision

  • Action oriented, delivery driven, change agent

  • Role model / coach to junior analysts


  • Graduate degree in accounting or finance Preferred

  • 2-3 years experience in Credit & Collections Management preferably in an international multicultural environment

  • Fluent in English and Spanish; knowledge of other European languages is desirable

Key Dimensions:

  • The Senior Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries/regions.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.