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Sanofi Group External Manufacturing Key Account Manager in Chattanooga, Tennessee

Position Title

External Manufacturing Key Account Manager


Chattanooga, TN

Business Unit

Sanofi Consumer Healthcare US (formerly Chattem) is a leading marketer and manufacturer of a broad portfolio of branded over-the-counter (OTC) healthcare products, in such categories as allergy, upper and lower gastrointestinal, skin care, topical pain care, oral care and other OTC toiletry products. The US CHC portfolio includes well-recognized brands such as: Allegra, Nasacort, Xyzal, Dulcolax, Gold Bond, Cortizone-10, Icy Hot, Aspercreme, Rolaids, ACT, Unisom, and Selsun Blue.


Competitive pay

401(k) + employer matching

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

And many more!

Job Summary

The primary focus of the External Manufacturing Key Account Manager is driving execution of Sanofi’s objectives with external manufacturing partners - Contract Manufacturing Organizations (CMOs) and Contract Development and Manufacturing Organizations (CDMOs). The role will interface closely with internal stakeholders and our external manufacturing network, ensuring strategy and timelines aligned before translating these into executional and tactical objectives. A key element of this role is matrix-management of cross-functional teams to execute strategic objectives.

Role Specific Responsibilities

  • Develop strong relationships with internal functions, leveraging these relationships for alignment of objectives

  • Build and maintain operational relationships with Sanofi’s CMOs as a single point of contact

  • Manage new products and package/formula changes to existing products and processes from concept to launch that are produced at CMOs

  • Coordinate with activities of Marketing, Product Development, and Operations Department with CMOs in the development of product and packaging for new and existing CMO-manufactured products; seeking always to improve products, reduce cost and/or satisfy the product requirements consistent with stated marketing goals

  • Drive delivery of the program objectives against tight timelines, including managing risks and issues that arise

  • Identify and escalate business-critical issues affecting supply and timelines as necessary, providing recommendations, mitigations, and potential solutions

  • Drive deliverables in the cross-functional team, supporting and managing the team priorities in alignment with the program needs

  • Partner with Sourcing for CMO due diligence during new CMO selection to vet capabilities, risks, and investments required. Coordinate with team members representing Quality Assurance, Product Development, Procurement, and Operations to evaluate and recommend CMOs for specific projects.

  • Manage existing approved CMOs providing manufacturing/tolling services to Sanofi CHC

  • Manage CMO and Sanofi expectations by disciplined tracking of activities for delivery against objectives; managing changes (documentation, alignment); driving performance (metric setting, monitoring).

  • Travel as needed to address the organization’s needs for External Manufacturing

  • As a primary Sanofi CHC contact, support the interface of CMO with Sanofi CHC operational personnel in an effective and proactive way; always working in a positive, efficient, and effective way to address business objectives

  • Other duties as assigned

This description is representative but not inclusive of all position responsibilities. Associate may be asked from time to time to complete tasks not listed within the contents of this document, but that are relative to the goals of the business.

Required Qualifications

Education : BA or BS in Science, Business, Finance or a related field. MBA preferred.

Experience: A minimum of two plus (2+) years’ experience with a Consumer Product Goods (CPG) company.

Role Requirements

  • Excellent written and verbal communication skills.

  • Experience with Microsoft Office Suite.

  • Team focus with a proven track record of team leadership.

  • Good negotiation skills with proven record of success.

  • Demonstrated ability to support and lead in matrix teams.

  • Ability to influence senior management both internally and externally.

  • Ability to expresses self clearly and concisely to key stakeholders; document issues and/or concerns concisely and comprehensively; assess options cross-functionally and articulate well-reasoned recommendations for leadership endorsement.

Terms of Employment

Travel as needed to address the organization’s needs for External Manufacturing. - up to 10% (could be weekends)

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.