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Sanofi Group Manager, RBD Patient Services Systems & Analytics in Cambridge, Massachusetts


  • Drive alignment with RBD Analytics and RBD Operations to enable enhanced PSS reporting and insights

  • Participate in weekly meetings to review key updates and proactively provide insights, while continuing to build expertise in RBD programs, services, and processes

  • Provide weekly and monthly reporting of KPIs for Rare Blood Disorders Patient Services groups, including an in-house case management team as well as two field-based community education teams

  • Coordinate with Patient Services IT to maximize data quality and capture, ensure continuity and consistency in reports, plan for system enhancements with an understanding of downstream reporting impacts, and set Hub and field teams up for success to provide best-in-class services to patients

  • Identify data quality issues (duplicates, inconsistencies, data gaps) and causes through profiling reviews and root cause analysis. Work with technology to prioritize and resolve.

  • Be the Data Privacy Champion for RBD PSS

  • Establish a comprehensive data quality management program aimed at 100% accuracy in a controlled environment

  • Be an internal expert and resource to cross-functional RBD team; provide ad-hoc reports and analytics as required

  • Proactively evaluate unmet needs and define solutions while enhancing existing deliverables to Rare Blood Disorders Patient Services based on customer feedback

  • Coordinate with data management and data warehouse teams to ensure insights are based on reliable, high quality information

  • Drive holistic approach to platform evolution which addresses people, process and technology.


  • Bachelor’s degree in business, Finance, Engineering or related discipline

  • Minimum of 5 years of Pharmaceutical, Commercial Analytics/Patient Analytics/Forecasting or Sales Operations experience is required

  • Experience working with data systems supporting RBD PSS (Salesforce Lightning Service Cloud/ Veeva CRM)

  • Strong proven leadership, analytical and communication skills required

  • Thorough knowledge of and a high skill level in analytics

  • Superior analytical skills with proficiency in a broad range of data analysis SQL, SAS and intelligence generation

  • Advanced knowledge of MS Office (Excel, PowerPoint, Word)

  • Must have working experience using analytics tools: Qlick, Tableau, Business Objects, Power BI

  • Excellent project management skills with demonstrated ability to lead multiple projects and priorities

  • Willingness and ability to build relationships across functions and BUs

  • Demonstrated ability to work in a matrixed environment with many cross-functional partners

  • Ability to understand and influence decisions

  • Ability to interact and communicate with all levels in the organization

  • Promotes a good working relationship with supervisors, co-workers and staff

  • Self-starter. Proactive in nature, actively participates and self-motivated


  • Experience with pharmaceutical data sources (e.g., IMS, WK, Syndicated data sources, hub data, specialty pharmacy data).

  • Familiarity with data visualization and business intelligence tools (e.g. Qlikview)

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.