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Sanofi Group Director of Consumer Experience Interaction/UI Design in Cambridge, Massachusetts

POSITION OVERVIEW

The Director of Consumer Experience (CX) Interaction/UI Design, will partake and drive to realize the vision and responsibility of providing the world-class user experiences and lead interaction design globally for Sanofi products and its ecosystem. You will partner with Product and Engineering teams to develop amazing user experiences. In this role, you will play a key strategic role in helping drive the future of

Sanofi CX. You will have a blend of product vision, organizational leadership, and a high bar for craft. You will drive collaboration, transparency, and clarity between multiple teams, and functions, while cultivating a culture of user-centric design.

Responsibilities

  • Global CX Design leader responsible for Interaction and UI design function

  • Experience creating a culture that cultivates talented User Experience teammates, solves complex design problems, and delivers simple product solutions.

  • Drive the unified user experience in collaboration with colleagues, business and technology leaders; respond to organizational changes as they occur

  • Experience providing key contributions to innovative, successful products. Lead all phases of UX design work: distilling research, design ideation, prototyping, final spec design, and implementation.

  • Make tough calls around priorities and stand for quality when products are not ready to ship.

  • Contribute to strategic roadmaps with cross-functional leadership and manage multiple complex schedules to on-time delivery.

  • Integrate Design within the Consumer Experience and digital development process and be an advocate for design within Digital, partner organizations and stakeholder groups.

  • Collaborate with key stakeholders to define product design and experience for Sanofi Digital including continual improvement and innovation.

  • Drive operational and execution excellence, while leading creative and holistic thinking at scale across diverse product releases, platforms. Ensure Design brings the best creative thinking to the product/business/customer with consistency and within committed timeframes.

  • Work closely with direct and indirect team members to define, document and maintain our overall user experience strategy, rollout, and maintenance for Sanofi products and digital solutions.

  • Keep well in touch with all areas of project management, to ensure that your team is on schedule and succeeding from a design standpoint.

  • Lead, evangelize and share best practices in striving to support the Sanofi brand, and define a “Sanofi One Experience and Design.”

  • Define customer-centric Design measurement criteria and test to ensure the User Experience delivers positive results

  • Drive and document Ix/UI design standards and patterns across products systemically

  • Collaborate with team on process improvements and tool implementation to support those processes.

  • Develop, implement, and shepherd continuous customer relationships and UX and Design opportunities

  • Lead detailed project planning, budgeting, and team capacity planning in collaboration with cross-functional groups

  • Ensure approved projects remain within approved budgets through proper allocation of your staff and use of contract help when required

  • Manage a group of talented Ix/UI Design professionals to deliver high quality, on-time design deliverables, accounting for on-the-fly program needs and changes as they occur.

  • Attract, hire, and grow an excellent design team. Provide leadership, direction, and mentorship across a multi-disciplinary organization of interaction designers, researchers, visual designers, prototypers, writers, motion designers, and program managers.

  • Facilitate success of direct reports in meeting their (and their team's) goals by supporting them in turning their strengths into higher performance, and by helping them improve on their weaknesses.

  • Perform all administrative HR tasks, including goal setting and performance reviews for the Consumer Experience Design staff.

Key Qualifications

  • Bachelor's degree or equivalent work experience in Design, HCI or related field. Master’s degree in relevant field a plus

  • 10-15+ years of experience creating strategy and designing products.

  • 5+ years of creative/design management experience is a must

  • Dynamic design portfolio that shows your design process, and shipped products is a must

  • Experience managing team of UX/ Design professionals and delivering projects in a large scale, complex enterprise environment

  • Experience with UX/Design within Lean, Agile development process

  • Advanced Interaction Design skills and Human-Centered design methods in practice that meet user needs and business goals

  • Demonstrated ability to navigate complex problems in developing holistic solutions for product and its UX ecosystems

  • Mastery of design and prototyping tools such as Sketch, inVision, Adobe creative suite.

  • Expert knowledge and experience with Design System(s) and all various platforms human interface guidelines: iOS, Android, LMS and connected platforms

  • Ability to manage multiple projects and an ability to prioritize and organize to meet tasks and deadlines

  • Experience sketching, concept creation and wireframing, producing IA, sitemaps and user flows, with tap able/clickable rapid design prototypes

  • Deep understanding of web technologies such HTML, CSS and JavaScript

  • Excellent verbal and written communication skills with Excellent communication skills with the ability to listen, articulate positions, and advocate designs.

  • Must be a vibrant and engaging communicator who can present concepts and ideas to all levels of the company

  • Familiarity with pharma/health technology is a plus

  • Strong attention to detail, especially in crafting the ideas, education across different functional teams and following through with successful execution.

  • You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation.

  • You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.

  • You have an intellectual curiosity that inspires others around you.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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