Sanofi Jobs

A new perspective. A new challenge. A new opportunity.

Job Information

Sanofi Group Content Validation Operations Lead in Cambridge, Massachusetts

Job Title: Content Validation Operations Lead

Entity : Business Operations & Support (BO&S)

Location : Global

Reporting to : Global Customer Engagement & Content Lead

JOB PURPOSE:

Department Description:

The core mission of BO&S is to produce data-driven Business Insights and support Operational Excellence. We create value through innovation, robust Decision Making and Operational Excellence for our Brands at global, GBUs and countries levels. One of our core pillars is to accelerate our Customer Engagement effectiveness.

As we embark on our customer engagement journey, we are delivering a major end-to-end content transformation. Our aspiration is to accelerate our Customer Engagements efforts by providing the most relevant, trustworthy and simple process to generate, adapt and validate content. Achieving this is a critical part of Sanofi’s overall digital strategy.

Role Description:

In our current digital environment, our customers want to consume increased amounts of content across channels of their choice with content relevant to them. As we transform this end-to-end content journey, the Content Validation Operations Lead will manage global operations related to the validation/review of this content.

He/She will lead the content validation workstream to reduce process complexity at global and local levels and to ensure harmonization and simplification across GBUs and geographies. Specifically, this role will optimize processes to ensure we are able to (1) Manage a larger volume of digital content, and (2) Reduce review time and increase speed to market while ensuring the distribution of impactful and compliant content. This end-to-end content flow is critical to realize our ambitions to deliver hyper-personalized modular content to customers. Overall, he/she will manage the process of launch, management and transformation of the full approval chain, including our validation tool.

Additionally, as we set our sights on achieving modular content, he/she must have a solid understanding of modular content creation as the validation of this content must be synergistic with the modular design.

KEY ACCOUNTABILITIES:

The Content Validation Operations Lead is responsible to:

  • Lead the overall management and transformation of the full E2E content validation chain, including our ambitions to lead modular design of content

  • Lead, manage and transform the overall adpromo and PromoMats processes; be the single point of contact in the overall transformation of the content approval process globally

  • Be the business point person for the Digital Asset Management system

  • Help to lead our content modularization journey

  • Revise and ensure optimized process flows to enable overall content validation and production success

  • Create End to End Content standard operating procedures (based on existing procedures)

  • Lead all End to End process training and change management activities. Review existing trainings and toolkits to improve content and format (interactive, visual, etc.)

  • Implement and lead content validation governance including the “Content Validation workstream” (involving stakeholders from all GBUs, BOS, Regulatory, etc.)

  • With support from our Data & Analytics BOS lead, develop content validation measurement plans to deliver regular reporting/insights. Establish and monitor KPIs to drive content validation efficiency, reduce lead times and increase customer satisfaction (including Right First Time, etc.)

  • Perform benchmarking to continuously improve the content validation process and activities across countries and GBUs

  • Work with the Digital Team to ensure technical integrations to optimize content validation flows (e.g., OneCRM, DAM, etc.)

  • Drive continued innovation to drive automation of workflows, validation, tagging including use of AI, etc.

  • Supervise the Core Claims Workstream

  • Generate foresight in content clearance processes leveraging data opportunities

KEY INTERACTIONS:

  • Global and Local Regulatory Ad Promo Teams

  • Global and Local Content Owners (Brand Teams)

  • 4M-PromoMats end-users across countries and GBUs

  • Global BO&S

  • Medical

REQUIREMENTS FOR EDUCATION/EXPERIENCE:

  • Strong operational experience with the Veeva PromoMats tool and the generation and review of content in the regulated biopharma setting

  • Strong experience with Content Modularization and DAM capabilities

  • Experience in digital marketing, digital asset management and Omnichannel automation opportunities

  • Organized with good project and process skills to achieve targets. Able to manage multiple projects and priorities simultaneously. Delivers with precision and accuracy

  • Strong analytical skills

  • Ability to influence and drive change at all levels of the organization; strong presentation and change management experience

  • Outstanding communication and influencing skills

  • Experience in working with Agile methodologies

  • Proven leadership of high-performing cross-functional global teams in matrixed organizations, able to interact with executive-level positions

  • Independent self-starter, strong attention to detail and able to work as a highly collaborative team player

Location Options:

Bridgewater, NJ; Cambridge, MA; Paris, France

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SA

#LI-SA

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

DirectEmployers