Sanofi Group Consumer Experience Strategy Lead in Cambridge, Massachusetts
Purpose & Context
The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and solutions for Sanofi patients, customers and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market and customers, and technical frameworks.
You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex UX ecosystems, and inspire teams to push the boundaries of what’s possible.
Influential leader representing CX Strategy across the business and corporate, including product and service development functions
Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering
Ability to communicate effectively with a large organization, leadership team, and individuals. Can flex and adapt to audiences at all levels and across stakeholders/partners
Provide the CX Strategy with human-centered and holistic thinking at scale across diverse product releases, platforms
Work closely with direct and indirect team members to define, document and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
Embody excellence in consumer experience at all level and influence product and service strategy direction
Knowledge, Skills & Abilities
Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master’s degree in relevant field a plus
10+ years of hands-on lead CX/UX strategist at a large global enterprise experience is a must
Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data
10+ years of experience in the strategic design planning and human-centered design of multi-device software/applications and platforms
Previous experience implementing a Human-Centered Design and strategy in product and/or service development.
Ability to demonstrate the balance of business, user needs and analytics with quality execution is a must to be considered for this position
Embody a strong and effective user’s point of view inside the organization.
Excellent verbal and written communication skills, especially as they relate to presenting, articulating and defending research and design decisions
Familiarity with pharma/health technology is a plus
You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
Agility, Decisiveness, Resilience, Transparent communications and Openness with strong attention to details
You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation
You have an intellectual curiosity that inspires others around you
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.