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Sanofi Group Consumer Experience Strategist in Cambridge, Massachusetts

The Consumer Experience (CX) Strategist provides the end-to-end consumer experience strategy and solutions for Sanofi patients, customers and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market and customers, and technical frameworks.

You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross-functional teams and other key stakeholders. You will identify and set CX strategy, envision complex UX ecosystems, and inspire teams to push the boundaries of what’s possible.

You must be responsive, flexible, and able to succeed within an open and collaborative peer environment.


  • Represent CX Strategy across the business and corporate, including product and service development functions

  • Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency

  • Share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist

  • Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups

  • Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

  • Fluency and experience in the design thinking process

  • Excellent communication, presentation, and interpersonal skills - ability to communicate effectively with a large organization. Can flex and adapt to audiences at all levels and across stakeholders/partners

  • Provide the CX Strategy with human-centered and holistic thinking at scale across diverse product releases, platforms

  • Work closely with direct and indirect team members to define, document and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions

  • Embody excellence in consumer experience at all level and influence product and service strategy direction


Key Qualifications:

  • Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master’s degree in relevant field a plus

  • 2+ years of hands-on CX/UX strategist at a large global enterprise experience is desired

  • Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data

  • 2+ years of experience in the strategic design planning and human-centered design of multi-device software/applications and platforms

  • Previous experience implementing a Human-Centered Design and strategy in product and/or service development.

  • Ability to demonstrate the balance of business, user needs and analytics with quality execution is a must to be considered for this position

  • Embody a strong and effective user’s point of view inside the organization.

  • Excellent verbal and written communication skills, especially as they relate to presenting, articulating and defending research and design decisions

  • Familiarity with pharma/health technology is a plus

Desired Traits:

  • You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company

  • Agility, Decisiveness, Resilience, Transparent communications and Openness with strong attention to details

  • You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation

  • You have an intellectual curiosity that inspires others around you

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.