Job title : Data Service Management Specialist

  • Location: Budapest

About the job

Sanofi’s Digital Data organization’s mission is to transform Sanofi into a data-first and AI first organization by empowering everyone with good data. Through custom developed products built on world class data foundations and platforms, the team builds value and a unique competitive advantage that scales across our markets, R&D and manufacturing sites. The team is located in major hubs in Paris, Lyon, Barcelona, Cambridge, Bridgewater and most recently, Toronto, with the aim of opening a new office in Budapest. Join a dynamic, fast paced and talented team, with world class mentorship, using AI to chase the miracle of science.

Main responsibilities:

  • Work with the business to determine strategy, the service lifecycle roadmap and service level goals for the services

  • Define, monitor, measures service(s) and makes sure that the service meets service levels

  • Ensure service lifecycle management (improvements, evolution, & retirement) relative to service components (technology, lifecycle).

  • Deliver, own, and manage the lifecycle of technical solutions, service offerings, associated service requests and knowledge articles

  • Identify, communicate, and execute continuous improvement opportunities

  • Provide and improve communication with the business, Digital Apps and consumers

  • Manage the service and application portfolio through Project Portfolio Management (PPM) and Application Portfolio Management (APM) of the service

About you

Key Functional Requirements & Qualifications:

  • Participates in defining the Service Level Agreements (SLAs) for the service

  • Experience in collaborating and partnering with the business to build capabilities aligned to desired outcomes

  • Acting as a change agent, delivering at pace while moving to a desired future state

  • Designing services that enable the optimal user experience with quality and required service levels, negotiating and prioritizing requirements with partners

  • Outstanding communication and organizational skills, with the ability to manage multiple services simultaneously with a high degree of competency

  • Owns the product backlog and its continuous refinement and prioritization

  • Be a leader by defining and proposing dashboards/reports to track and provide SLAs to the business. Follow-up in JIRA

  • Financial management of 3rd party vendors, software licenses and internal resources to ensure value for money

  • Ensures good practices that the product meets applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements

Key Technical Requirements & Qualifications:

  • Bachelor’s Degree or equivalent experience

  • Experience in delivering technical projects (Data, Application, IT)

  • Knowledge & experienced in ITIL

  • Knowledge on Informatica Cloud, Snowflake, PowerBI and Splunk

  • Experience working in regulated environments

  • Understanding of change management and release processes

  • Experience in using tools such as Service Now, Agile / Scrum practices using Atlassian software (Jira, Confluence)

Why choose us?

  • An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

  • Exposure to training and certification pathways for technical and functional skills from AWS, SnowFlake, Informatica and others

  • Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Discover our Code of Conduct (https://protect-de.mimecast.com/s/0iy3CXQyOpFqkyZ03S6XcFz?domain=protect-eu.mimecast.com/) , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

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