Sanofi Group Specialist Customer Support in Bridgewater, New Jersey

The Data Management Specialist is responsible for tasks and compliance related to Master data and related process and system improvements. Coordinates with others via teamwork and and will provide technical and behavioral expertise and guidance to deliver results. Strong analytical capabilities are needed to ensure minimum compliance risks and process efficiencies. Specialist will make recommendations to management regarding improved processes and resource/efficiency utilization. Awareness of objectives of other brand teams and reacts quickly to recommend efficient solutions. Specialist must maintain department service levels and turnaround time in light of special or urgent business needs. Prioritization and managing bulk workload is required as well as timely communication of delays or bottlenecks. Specialist will work independent of management and make decisions that have a significant financial and/or time sensitive impact to the business. Understands how to position complexities and solutions to management.

Key Accountability

Data Management Responsibilities

Ensure the accurate, timely and compliant entry of detailed Master Data account information into SAP:

  • Master Data Account creation and maintenance. (Includes, but is not limited to details such as address, payment terms, State Licenses, Drug Enforcement Agency (DEA) certificates, HIN numbers, creation/change to invoice and credit memo output type)

  • Product Pricing (e.g. WAC prices, contracted prices, promotions)

  • EDI account set up

  • Set up TraceLink access (third party DQSA partner) for trading partners and customers

  • Perform thorough and timely SOX Peer Reviews daily as required

  • Identify operational efficiencies and process improvements

Focal point for business stakeholders for new account setups, changes

Serves as a lead on how the business can set up contracts and accounts based on business rules and internal controls

Responsible for providing guidance for critical processes and business disruption/continuity management

Special Projects

To include, but not limited to:

  • Perform user acceptance testing as needed

  • Project manager for Supply Chain special projects as needed

Training sales professionals on business rules and processes for data/account management

Strong capabilities to find efficiencies and process simplifications

Reporting and Analysis

Understands the root cause of discrepancies identifies trending and recommends process improvements

Performs complex analysis on customers and partner function data; ensure analysis is detailed and informative

Participate in analytics & metrics review; provide suggestions/solutions on driving process improvements.

Ensure follow through on corrective action, drive process improvements/developments and manage effectiveness checks.

Develop, execute, and maintain data cleanse process with other GBU affiliates

Context of the job/major challenges

Stays calm under pressure and is able to communicate issues and complexities to business in a timely manner

Creatively offering innovative solutions to mitigate customer impacts as well as provide assurance to the business of our customer management capabilities

Works with stakeholders and team members across different business affiliates and multiple departments and functions. Must be able to break down silos or barriers that resist change or collaboration.Use feedback and benchmarks to instill a culture of positive change.

Independent creative thinking related to business critical activities that department maintains

Collaborate efficiently with all stakeholders to ensure consistency of business focused department priorities and the completion of operational goals.

Discuss opportunities with management based on metrics, competing priorities, and how it is tied to business and department strategy.Be able to connect these concepts with the operations, resources, and challenges of the department as a whole.

Education/experience

Bachelors Degree preferred with 5+ years experience in pharma supply chain and/or customer service 5+ years

Or 10+ years relevant work experience will be considered

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Sanofi, Empowering Life

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Sanofi, Empowering Life