Sanofi Group North America SHIFT HUB Customer Service Lead in Bridgewater, New Jersey

JOB SUMMARY

The HUB Customer Service Lead is one member of the Hub team, which is composed of approximately 8 members (one per each of the workstreams) and led by the Hub Manager. The HUB Customer Service Lead is responsible for the local/regional implementation in the markets (based on the SHIFT roadmap) of the SHIFT ERP Core Model framework, which is embedded in a single ERP for all businesses on all geographies. This includes responsibility for the following areas of expertise:

o Order Taking

o Order Acceptance (Third Party)

o Order Acceptance (Interco)

o Order Fulfillment

o Regulatory Documentation

o Contact Management

o Order to Serve Performance & Monitoring

Sanofi is engaging in a review program for harmonization of its current processes: Finance and Controlling, SBS, Trade, Customer Service, Supply Chain. The SHIFT project is the IT implementation of these Business Core Models into a Global ERP considering also the corresponding interfaces with the Back-Office and satellite tools. This review and transformation program aims at:

  • Enabling Global Business Units (GBU) & Global Functions with Analytics & common processes

  • Common analytics by GBU and for Global functions to drive their business, analyse their performance and optimize their resources

  • Standard Group wide best in class processes aimed at fostering a One Sanofi ways of managing our business and functions

  • Embed new ways of analysing markets and business strategies & tactics

  • Implementation of benchmarked ways of working from Group affiliates, peers in the industry, and other industries (such as FMCG)

  • Support new approaches defined for Sanofi growth relays by ensuring that SHIFT enables a high degree of automation, control and analytics on these innovative approaches.

  • Facilitate the implementation of a One Sanofi Management for each of the Workstreams in scope through adapted and harmonized processes

  • Simplifying processes and Sanofi users’ experience

  • State-of-the-art global systems ensuring an end-to-end process integration while providing a simplified user’s experience

  • Major changes to reporting or processes handled centrally at once

  • One source of truth on master data and a common automated internal control framework

  • Improved integration or divestment capabilities through a standardized methodology. The HUB Customer Service Lead will:

  • Follow Project Management for deployments established by Hub Manager

  • Be Expert in Project Methodology and deployment

  • Align to Core Model within each local implementation

  • Be a Localization and functional Expert

  • Support locally focused business teams (e.g. Data migration support, UAT organization, Change management)

REQUIREMENTS

EDUCATIONAL BACKGROUND

  • A minimum of a Bachelor’s degree is required. A business concentration is preferred.

  • Master’s degree preferred

PROFESSIONAL EXPERIENCE

  • 5 to 10 years professional experience in Functional and/or SAP Sales and Distribution. Experience in implementing large transformation programs via IT.

  • Successful candidate must have a successful track record in a Pharmaceutical / Consumer Products industry. Experience within Sanofi is preferred.

  • Must possess strong analytical and summarization skills

  • Strong communication and problem solving skills and the ability to defend the Core Model position are required.

MAJOR SKILLS AND COMPETENCIES

  • Project Management skills

  • Leadership and ability to challenge, open minded and active listening

  • Ability to drive change and ensure alignment at every stage from main stakeholders and impacted parties

  • Ability to understand and synthesize business needs from multiple sources, and escalate arbitration needs

  • Strong communication and collaboration skills

  • Ability to collect data and report on blocking points

ADDITIONAL REQUIREMENTS

  • Selected candidates will be required to complete 3 months of training on the SHIFT Core Mode in Barcelona prior to the NA Hub establishment

Sanofi US endeavors to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-800-207-8049 Option 7, then Option 3.

Sanofi US Services, Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Sanofi, Empowering Life

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Sanofi, Empowering Life