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Sanofi Group Functional and Technical Expert - Integrations M/F in Bridgewater, New Jersey

The Digital Commerce Omni Channel Sales Functional and Technical Expert works in a worldwide team accountable for the definition, design, evolution, delivery, and ongoing operation of the products and services supporting field colleagues related to commercial and scientific activities. This includes the CRM, Events, Transparency, and other supporting commercial applications as part of the overall technology ecosystem including sales force excellence, customer engagement, and field medical affairs.

In the Technical Expert role, she/he drives the continuous improvement cycles of the Integration layer to meet, maintain, increase service recipient satisfaction in alignment with the Omnichannel Sales digital strategy. The role has an accountability for the technology architecture supporting these product areas to ensure effective technology selections and implementations aligned with Sanofi’s Digital strategies.

KEY RESPONSIBILITIES:

  • Drive strategy and road map exercises, architecture definition, product selection, application, and integration design

  • Participate and provide technical leadership in all phases of a project from discovery and planning through implementation and delivery

  • Integrate new software solutions with existing systems

  • Perform regular status reviews of problems/issues.

  • Participate in the development or refinement of proactive services and/or data repositories.

  • Monitor the quality of service delivered to consumers of the service according to the agreed SLAs.

  • To have agile mindset and agile way of thinking and designing

  • To understand implementation done with all technologies already put in place.

  • To master the IICS objects and implementation

  • To design/build an API in front of the data storage layer.

  • To innovate with the technology used: doing/designing generic implementation instead of multiplying dataflow for changing one thing or for improving the system point of view performance of loading.

  • To design starting by business processes and considering project and maintenance constraints.

MAIN INTERACTIONS:

  • Global and Market Level Business Operations Teams

  • Omnichannel Sales Product Line Leaders, Product Owners, Architects

  • Digital Product Owners and other colleagues in other areas (Multi Channel Engagement, Data Team, Technology, etc.)

  • Global Program/Project Leadership

REQUIREMENTS AND QUALIFICATIONS:

  • Minimum of a bachelor’s degree

  • Fluent in English

MINIMUM EXPERIENCE & KNOWLEDGE REQUIRED:

  • A minimum of 10 years of experience in Integration Architecture, systems integration, integration solutions

  • Experience in common system integration methods and technologies including IICS (Informatica Cloud - Data Integration with connector Rest v2, databases, S3), Postgres & Aurora MySQL databases, Salesforce (storage/API), S3 buckets + lambda function in python, Shell scripts

  • Good knowledge in CRM and Events processes including sales force automation, customer engagement, and medical affairs in Pharma industry

  • Experience with implementation and integration of CRM technologies including Salesforce.com, Veeva, and IQVIA

  • Expertise in comparing integration approaches and assessing their relative strengths and limitations in terms of meeting business goals

  • Able to work in a global environment including the ability to maintain global relationships and understand different business models

  • Curiosity and appetite for data

  • Applied use of Agile methodology

  • Strong understanding and experience in agile techniques

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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