Job title: Consumer Experience Strategy Lead

Location: Bridgewater, NJ / Cambridge, MA

About the job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Join our Digital team as a Consumer Experience Strategy Lead provides and you can help make it happen. Your job? Provides end-to-end consumer experience strategy and digital solutions to develop CX strategies that align with product roadmaps, market needs, and technical frameworks to make healthcare more accessible, integrated, and reliable.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

  • Deliver CX strategy across digital products: define plans, principles, and measurement frameworks.

  • Ensure CX Strategy meets milestones, mitigating risks and maximizing process efficiency.

  • Define, document, share, and maintain user experience strategy for Sanofi products and digital solutions.

  • Reallocate resources to meet priorities under tight deadlines; lead a team of CX Strategy employees and contractors.

  • Mentor and empower the team to stay informed and grow as CX Strategists.

  • Influence product and service strategy direction by embodying excellence in consumer experience.

  • Advocate for CX within Digital, partner organizations, and stakeholder groups.

About you:

  • Strong analytical skills to synthesize challenges or learnings from qualitative and quantitative data.

  • Excellent communication and presentation skills for efficient recommendations.

  • Ability to draw strategic plans from product roadmap assessments, team maturity, knowledge gaps, and business priorities.

  • Strong business acumen to understand value generation and business modeling.

  • Deep understanding of digital product management, agile methodologies, and CX principles.

  • Knowledge of CX measurement frameworks, both qualitative and quantitative.

  • Bachelor's degree or equivalent in Design, HCI, MBA, or related field; Master’s degree a plus.

  • Proficiency in Miro and Figma/Figjam.

Why choose us?

  • Bring the miracles of science to life with a supportive, future-focused team.

  • Discover opportunities to grow your talent and drive your career, whether through promotion or lateral moves, at home or internationally.

  • Enjoy a comprehensive rewards package recognizing your contribution.

  • Benefit from extensive health and wellbeing programs, including high-quality healthcare and at least 14 weeks of gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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