Reference No. R2711659
Position Title: Test & Automation Lead - Patient Services
Department: Patient Engagement Delivery
Location: Bridgewater, NJ
The iCare Program is a multi-year transformational program with the objective of creating a Best-in-Class Patient-Centric ecosystem to support Sanofi Patients and Therapies. The Test & Automation Lead - Patient Services , iCare is accountable for the iCare Digital Healthcare platform testing strategy, tools/automation, and successful execution of release testing across multiple products and integration vendors.
The Test & Automation Lead will be responsible for leading and managing the testing and automation efforts for Sanofi Patient Services. This role will work closely with cross-functional teams, including internal / external stakeholders, and project managers to ensure the timely delivery of high-quality software products. This role will involve planning, coordinating, and managing various testing strategies, managing testing team resources, and ensuring adherence to quality standards and best practices. The Test & Automation Lead will provide support for defining testing strategies for highly complex business processes, regulatory (HIPAA, Data Privacy, GxP, etc.), compliance and cybersecurity processes. This role will leverage the Digital portfolio, catalog of services, existing platforms as well as integrate new industry standards to define and implement the Patient Services products and services.
Lead and manage the Test & Automation efforts, providing guidance, best practices, and mentoring.
Acts as Authority and subject matter expert owing standards and practices related to Patient Services.
Develop and implement the overall test strategy, test plans, and test cases for the Patient Services Ecosystem software products (Salesforce Health Cloud, Informatica Cloud & AWS, Salesforce & Veeva CRM, Salesforce Marketing Cloud and Snowflake)
Collaborate with internal and external stakeholders to define testing requirements, priorities, and deliverables aligning to program roadmap and timelines.
Coordinate with development teams to understand test design, implementation, and execution details.
Ensure that appropriate testing methodologies and tools are utilized throughout the testing process.
Conduct risk analysis and develop mitigation plans to minimize potential issues during testing.
Monitor and track defects, ensuring they are properly reported, tracked, and resolved.
Manage test environments, including test data and test infrastructure.
Provide regular progress reports and metrics to project stakeholders.
Continuously improve testing processes and methodologies based on industry best practices/solutions for Patient Support Program.
Work as part of the Agile Team.
Work closely with external vendors to align program communications, testing timelines, and coordination of testing efforts.
Lead collaboratively, working with other areas within Digital to ensure that all solutions are complete, operable, conform to business processes, and meet the business needs with the agreed quality of service.
Implement (and create) standards, guidelines, and processes to ensure product quality; drive product, project knowledge back to the enterprise team and ensure that it evolves correctly.
Evaluate and recommend emerging technologies for iCare Testing & Automation testing team resources.
Responsible for ensuring the integrity and privacy of Personal Identifiable Information (PII) and Protected Health Information (PHI).
Mentor and provide guidance to iCare Test & Automation team members regarding best practices and techniques.
Job-specific Skills & Competencies
Life Sciences/Patient Support Services expertise - Advanced
Testing, Automated Testing - Advanced
Compliance of computerized systems - Advanced
Agile practices - Intermediate
Salesforce Technologies - Advanced
Veeva Technologies - Intermediate
Integration Technologies (IICS, AWS, Python) - Intermediate
Snowflake and/or Datawarehouse Technologies - Intermediate
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
10+ years of experience in Software Quality Assurance (including Test Automation).
Experience with life sciences/pharma.
In-depth knowledge of software testing methodologies, automated testing tools, and best practices.
Familiarity with different types of testing, such as functional, regression, performance, automation, and security testing.
Experience with test management tools and defect tracking systems.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work effectively in a fast-paced, dynamic environment.
Certification in software testing is a plus.
Preferred experience with GxP, HIPAA and GDPR regulations.
NOTE: Internal applicants are required to notify their manager of their application.
Grade: Level 4
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